Our Client
A Case Of Enhanced Online Reputation
#UnbelievableButTrueStories
#UnbelievableBut
TrueStories
The Client
A Billion-dollar company.
The Challenge
Disgruntled employees were writing negative feedback, online, giving the company a bad reputation.
The Brief
“Please bring our online ratings up”
Our Strategy
We drafted personalized responses to each negative comment.
Showcased the company’s side of the story.
Strategically displayed the positive aspects of the company. Invited happy employees to post reviews.
The Outcome
People began to post fewer and fewer negative comments, and some people even took down their negative reviews because their problems had been addressed.
The Bonus
Within the year we had helped take the reviews up to a 4.1 (from its previous dismal rating of 2.4).
With insights from the reviews the client made changes to internal policies.
ADDRESS
Mumbai:
Vanilla Skills Pvt. Ltd.
C1104, Omkar Altamonte,
Western Express Highway,
Malad East, Mumbai, Maharashtra – 400097
Gurugram:
Vanilla Skills Pvt. Ltd.
502, D3, Uniworld Garden 2, Sector 47,
Sohna Road, Gurugram,
Haryana – 122018.
Ahmedabad:
Vanilla Skills Pvt Ltd.
304 Paritosh, Nr. Darpana Academy,
Usmanpura (River Side), Ahmedabad,
Gujarat – 380013.
Bengaluru:
Vanilla Skills Pvt Ltd.
Jalvayu towers, Defense colony,
Indiranagar, Bangalore,
Karnataka – 560038.